Posted on 10th March 2014 by Paul Rose
With nearly four out of 10 people checking their phone at least every half hour, texts are a simple and immediate way to communicate with your clients. All kinds of businesses - from salons and spas through to vets and mechanics - are using SMS to remind their clients about their appointments.
Posted on 21st February 2014 by Simone Young
Read part three of Simone Young's journey opening her first salon. The doors were cast open to the balmy evening, the champagne flowed, the DJ played chillout tunes, and guests mingled with models on the red carpet, showing off the latest fashions and styling trends...
Posted on 14th February 2014 by Fleur Murphy
Balance Beauty and Nails owner Rebecca Hannan has received the Valentine’s gift of a lifetime from her generous partner James Maruyama: a Shortcuts subscription! The couple spent their Valentine’s Day evening sipping champagne and admiring the view from their favourite restaurant on the waterfront at Queenscliff – the perfect setting for a special Valentine’s surprise.
Posted on 10th February 2014 by Eric Perera
Paper or plastic? Over the last few decades at the checkout stands of your favorite stores, you are typically reaching for a plastic card rather than paper money as a form of payment. We have become accustomed to the convenience debit and credit cards bring to our consumer experience, but are we swiping a little too fearlessly?
Posted on 3rd February 2014 by Madeline Maguire
These days, if you aren't actively romancing your customers, you can be sure that somebody else is! But when you've got a business to run, how can you help to keep the spark alive with your clients, without running yourself into the ground?
Posted on 8th January 2014 by Fleur Murphy
If your receptionists are feeling frazzled, overwhelmed and exhausted – chances are that your business is suffering. Front desk staff are the heartbeat of all successful salons, spas and clinics, and there’s no doubt that it’s one of the toughest gigs in our industry.
Posted on 1st January 2014 by Fleur Murphy
Happy New Year! For many of us, the first of January is the start of a new chapter; a chance to reflect on the past year, think about what we achieved, celebrate the wins, and set some goals for the next twelve months.