Posted on 5th June 2014 by Lisa Conway
Why do you keep score when you play a game? From football to Monopoly, scoring helps you see how you’re doing!
It’s the same in your salon. Scoring shows your strengths and weaknesses so you can find ways to work better.
Tracking key numbers and sharing them with your team lets you set realistic targets and pinpoint where your weaknesses are.
Posted on 5th May 2014 by Madeline Maguire
Convenience – one little word that means everything to today’s clients. One of the most common, and damaging, mistakes you can make as a business owner is unintentionally making it hard for clients to find, book and return to you.
Posted on 3rd April 2014 by Fleur Murphy
You know your potential clients are searching for your services online, but do you know what drives them to choose you over your competitor around the corner?
Being found online is only half the battle – you also need to get people through the door. Here are our top tips for converting web traffic into new customers for your business.
Posted on 10th March 2014 by Paul Rose
With nearly four out of 10 people checking their phone at least every half hour, texts are a simple and immediate way to communicate with your clients. All kinds of businesses - from salons and spas through to vets and mechanics - are using SMS to remind their clients about their appointments.
Posted on 21st February 2014 by Simone Young
Read part three of Simone Young's journey opening her first salon. The doors were cast open to the balmy evening, the champagne flowed, the DJ played chillout tunes, and guests mingled with models on the red carpet, showing off the latest fashions and styling trends...
Posted on 14th February 2014 by Fleur Murphy
Balance Beauty and Nails owner Rebecca Hannan has received the Valentine’s gift of a lifetime from her generous partner James Maruyama: a Shortcuts subscription! The couple spent their Valentine’s Day evening sipping champagne and admiring the view from their favourite restaurant on the waterfront at Queenscliff – the perfect setting for a special Valentine’s surprise.
Posted on 10th February 2014 by Eric Perera
Paper or plastic? Over the last few decades at the checkout stands of your favorite stores, you are typically reaching for a plastic card rather than paper money as a form of payment. We have become accustomed to the convenience debit and credit cards bring to our consumer experience, but are we swiping a little too fearlessly?