FAQs
How can Shortcuts Spa improve my business? Shortcuts helps you get on top of your business from every angle. From tracking
sales to managing employees Shortcuts will help you focus on increasing sales
by honing in on things like client frequency, average ticket and business
development. Add your information to our benefits calculator to see how Shortcuts
can help you improve your business. {Send them to the benefits calculator
for Spa}
Why is Shortcuts a better choice than a competitor’s
product?
Our service and education set us apart along with our process-driven and innovative
software. Some competitors offer so many features that you will never use
them all and some offer very basic functionality. Shortcuts is comprehensive,
yet incredibly easy to use and our Education programs are designed to show
you how Shortcuts can work for you, and not to teach you how to use a computer.
Can Shortcuts handle rooms for treatments and specialist beauty equipment?
Yes, the Shortcuts Appointment Book allows you to allocate rooms and equipment
to appointments to avoid double-booking nightmares.
Feature Questions
Does Shortcuts interface with quick books?
Yes! Shortcuts FinanceLink™ is a comprehensive tool that will take financial
information from the Shortcuts system into QuickBooks. This will bring QuickBooks
up to date with the latest sales, order, client points, series and gift certificate
information, improving the accuracy of financial information and eliminating
manual data entry. Find out more about FinanceLink™ by clicking here.
Is it an accounting system?
Shortcuts focuses on the hair and beauty markets only, but find it important
to provide well-rounded solutions to salon or spa owners. That is why we
integrate with top-of-the-line products, such as QuickBooks, that provide
specialized services. However, Shortcuts does produce several financial reports
including tax, payroll and commission reports.
Can Shortcuts integrate with property management systems?
Shortcuts currently supports PMS Integration and is on our latest version since 2008.
How can I calculate my commissions with Shortcuts?
During the Business Requirements Analysis (BRA), you and your educator will
discuss commissions and will take a look at the best way to set it up in
Shortcuts. We also offer a more sophisticated module, the Extended Commissions
Report , that allows for more flexibility for complex commission structures.
Can Shortcuts do Loyalty Clubs?
Yes, Shortcuts supports both loyalty clubs with discounts and points-based
loyalty clubs whereby your clients are rewarded for coming back to your business.
Set-up clubs in seconds and utilize multiple clubs for different types of
clients. The benefits are twofold; your valued clients are rewarded and encouraged
to return resulting in increased visit frequency and profitability.
Does Shortcuts support HIPAA compliance?
No. Although Shortcuts has passed strenuous security tests in the past for
other applications worldwide, it has not been assessed for use in HIPAA compliance.
How can Shortcuts help me become a better manager and increase employee performance?
Yes, Shortcuts has an inbuilt employee performance feature that breaks down
each employee’s services completed and sales achieved for the day,
week and month. Plus, Shortcuts reporting feature includes various employee
performance reports that indicate who is performing well for your business,
based on the amount of sales they achieve, clients they rebook and services
they perform.
Does Shortcuts support Online Booking?
Available in Shortcuts 7.2, this module is a comprehensive tool that allows
you to offer flexibility to your busy clients who book at odd hours or simply
like the ability to book from your website. Intuitive and built from the
business owners’ perspective, Shortcuts Online Booking is a feature
that will keep your appointment book full while maintaining security and
efficiency.
Other Questions
Can I transfer data from another salon or spa management software product to
Shortcuts?
To avoid data errors, all data transfers from other software products to Shortcuts
are completed manually. Our helpful team of educators configures your new Shortcuts
program and teaches you efficient data entry methods to ensure your new system
has quality data. Think of it as a spring clean!
Can I pay for it weekly or monthly?
Shortcuts is flexible and will work with you to fit your budget. There are
a range of payment profiles and finance options available, so give us a call
to find out more.
What are the Shortcuts Support hours?
Shortcuts gives around the clock support to their clients during the weekdays
and after-hours support on the weekends, so you always have support technicians
waiting for your call. For more information on Shortcuts Support, click here.
What are my options for training when I purchase Shortcuts?
Shortcuts requires every client to purchase training and customization when
they sign-up with the system. This ensures that your spa or salon management
software is not just an out-of-the-box solution, but a customized software
system that is set-up for you, right from the beginning and you are trained
on the system so you can maximize your investment. For more information on
Shortcuts Education, click here.
What sort of on-going training does Shortcuts offer?
Shortcuts is not just software, it is a network of resources to continually
enhance and improve your business. From training DVDs to Procedures Guides
and Advanced Training Packages, Shortcuts is there to ensure your software
is growing with you.
Why do I have to pay a monthly support & maintenance fee?
There are two elements to this. Firstly, it guarantees that you receive all
future upgrades to your Shortcuts Software, so you’ll never have to buy
software again. And secondly, in our experience salons and spas find that they
need our help and find incredible value knowing we have friendly technicians
waiting for their call around the clock. Shortcuts truly provides the very
best support in the industry.
How often do upgrades come out?
Shortcuts releases at least one major upgrade each year with significant feature
additions and functionality enhancements.
How do I get an upgrade?
Upgrades are only available to clients on our maintenance program. By staying
on maintenance with Shortcuts, you get around the clock support as well as
free upgrades every year.
How much does Shortcuts cost?
Shortcuts does not use standardized prices since each client is unique as are
the needs of their business. Call your Shortcuts Consultant for a customized
quote.
I have more than one location, does Shortcuts support multiple locations?
Shortcuts has the strongest franchise or chain solution on the market called
Shortcuts Enterprise. Typically recommended for businesses with five or more
locations, or a solid growth plan, Enterprise will centralize your operations
and administration. For more information on Enterprise, click here.
For those businesses that have less than five locations, there are several
solutions available. Ask your sales consultant for more information.
Technical Questions
What technology does Shortcuts utilize?
Shortcuts is written in Microsoft SQL, ensuring its stability. Shortcuts is
also a Microsoft Gold Partner, which offers additional levels of support and
gives you security knowing that Shortcuts is always up-to-date.
Can Shortcuts run on a wireless network?
Yes, but Shortcuts highly recommends that networks are wired for security and
stability reasons.
Is Shortcuts an online program?
No, Shortcuts is installed on the computers inside the salon so you never rely
on internet connection to keep trading.
What type of computers do I need to run Shortcuts?
Take a look at our System Requirements to ensure your hardware is optimal for
running a salon or spa management software system.
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