Discover your Net Promoter Score

The Net Promoter Score (NPS)   is a customer loyalty metric, used by some of the world's biggest brands including Apple, Best Buy and GE.  By asking "the ultimate question", businesses can categorize clients into the good (promoters), the bad (passives) and the ugly (detractors) – the average of which becomes the Net Promoter Score. 

NET PROMOTER SCORE INFOGRAPH

We created an infograph to show you how the Net Promoter Score works. 

DOWNLOAD INFOGRAPH

NET PROMOTER IN ACTION

The Shortcuts instant client feedback management tool, Spotlight, has been built on the principals of the NPS.

WATCH DEMO

OUR ENTERPRISE SOLUTION

Learn more about the Shortcuts multi-site solution and why it suits you.

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INDUSTRY KPI'S - DEC 2012
Shortcuts Collective Market Intelligience
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