Client experience management system
Shortcuts instant feedback tool has been designed to help you take control of your online ratings and reviews and provide an ongoing boost to your client relationships.
By prompting clients to take a quick survey immediately following their appointments, you gain instant access to timely feedback as well as the chance to rectify issues as they happen.
Spotlight also enables clients to acknowledge the exceptional efforts of your team in a public forum, boosting staff morale as well as your online image.
How does it suit you?
- Find out how clients really feel about you before they voice it online
- Provide a non-threatening way to gain accurate feedback on your business
- Showcase positive reviews on your website as well as your social networks