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Shortcuts Australia (1300 66 73 74) // NZ (0800 555 650) Shortcuts International:

Support Options Surebiz Knowledge Base

Support Options

Shortcuts has a fulltime helpdesk available every business day to guide you through any technical questions*. The team are experts on all areas through working closely with the research and development team, education department and resellers to ensure support calls are fast and thorough.

Phone Support

Call the +61 7 3834 3232 (Australia) number and you will be promptly answered by one of our friendly helpdesk team members. They will provide you with step-by-step guidance conveniently over the phone. For example, if you are having trouble sending out your monthly client marketing letters, they will talk you through the steps of generating, merging and printing out the letter. Other examples include setting up clubs, ordering and receiving stock and inserting employee pictures etc.

Dial In Support

If required, the Helpdesk can dial directly into your computer using Citrix GoToAssist assisting you to rectify problems with minimal disruption to your business. They can even dial in to your computer to demonstrate how a particular area of Shortcuts works right on your very own screen!

If you are experiencing any issues within the program, we can connect to your computer and resolve the problem quickly. For example, clearing forgotten PINs and passwords and demonstrating how you could generate a list of non-returning clients.

Email Support

Email support is fast and convenient. You can use this service to ask questions, or report issues at support@shortcuts.net.

Internet Support

Shortcuts has a unique support feature built in. The Support button (located on the Tools Menu Internet Icon) allows you to select database tables, logs and registry entries etc that can be directly emailed to the Helpdesk. The Helpdesk will step you through, over the phone, which files are required. You can also use this support feature to access the Shortcuts Knowledge Base etc.

For any information on Shortcuts support options, please contact the Helpdesk on: +61 7 3834 3232 (Australia).

* This includes problems that arise within Shortcuts, or from incorrect procedures whereby the computer has crashed and corrupted a table causing a database warning or illegal operation. Database warnings can also be caused by a power cut, a hard drive error or network communication problems. The Shortcuts Helpdesk will endeavour to solve these problems over the phone or even by dialling into your computer using a modem.