Building my business / Inspiration

Flanagans Barbers

Icons_WIP_02
84
Days Live
Icons_WIP_02
631
App Bookings
icon-stat-increase
£15,998
App Booking Value
icon-stat-average
£25.35
Avergage Value
Flanagans Sign
“The main issues we were experiencing was generating trade in the quiet periods, long queues at the weekend and trying to give the long-standing and popular barbers more time. It was time we moved on from just using the traditional walk-in system.”

David Looms – Flanagan’s

We speak to Dave, the manager, and George, the barber.

What were the issues you were experiencing before you started looking at a digital solution in your barbershops?

D: The main issues we were experiencing was generating trade in the quiet periods, long queues on the weekend and trying to give the long-standing and popular barbers more time. It was time we moved on from just using the traditional walk-in system.

Have you tried using anything else before?

D: The success of Terence Paul gave us only one solution. Shortcuts works perfectly in their hair salons so why not in our barbershops? The last 2 months have been a great success. Our city center barbers have seen over 1,000 online bookings so the plan is to roll it out in the other 4 shops with a 5th site opening very soon.

What did you achieve as a direct result?

D: Online booking has given us the ability to fill-up the quieter periods. The 2-way text messages has reduced no-shows and the staff are not as tired at the end of the day.

G: I personally have felt the benefit. Less stress and able to get more time with the clients. I think there has been only one customer who doesn’t like to book – said he likes the time away from his wife and kids! Ha.

Has the whole process been easy?

D: It couldn’t have been any easier. From the initial consultation to the ongoing training – it has been really efficient and well streamlined. As a 40-year old barber who, ‘can’t be taught new tricks,’ it couldn’t have been any easier.

Your app results have been amazing– what are your secrets on promoting it?

D: Our barbershops are built on reputation. My philosophy is if you don’t live for today, there will be nothing left tomorrow. We are all extremely passionate about the industry and showcase this across our website and social media.

What would you say to anyone considering barber booking systems?

D: Absolutely go for it! It helps everyone. The clients, the barbers, the managers… It generates trade and stops clients wasting their time. Our retention rates have gone up and we are nothing without our beloved customers.

barber image

Online booking has given us the ability to fill-up the quieter periods. The 2-way text messages has reduced no-shows and the staff are not as tired at the end of the day.

Success Story / Building my business

Ziggy’s Barber Salon

Meet Andy Pearson: country kid turned inner-city barber, lover of fine Scotch whisky, purveyor of fine haircuts, co-owner of Ziggy’s Barber Salon. At just 27 years of age, Andy has already ticked off some major life goals, but his success story has only just begun.
Read More
shortcuts software blog grow a mo save a bro
Blog / Building my business / Inspiration

Gro a mo, save a bro

Movember is more than just the perfect excuse for every bloke you know to start growing a 'stache. Men and women all over the world are jumping on board this annual event to do their bit to help change the face of men’s health. Here’s some inspo to get you started.
Oct / 27 / 2016
Fleur Murphy
Read More
shortcuts software blog boosting sales at front desk smiling woman at salon front desk
Blog / Building my business

Boosting retail sales at the front desk

Want to sell more retail? Cultivating a sales-focused front desk team is a great place to start. Your front desk is one of the most important parts of your business, so what are the most effective ways to turn your front desk into a powerful retail sales force?
Jun / 09 / 2016
Madeline Maguire
Read More