In this strange new age we’re living in, so many of our wonderful clients have needed to change the way they operate to ensure they are operating more safely and strongly in a coping-with-coronavirus world.
From pre-appointment checks, to new cleaning and safety precautions for the team, and limits in waiting areas and appointment times – business owners are finding it hard to know where to start. So we thought – why should you guys do all the hard work?
Our development team has been tinkering away to come up with some enhancements to the software you’re already using, that will allow you to get the message to your customers quickly, efficiently and safely. Convenient, right? Let’s get into them.
Automated Pre-Arrival Messages:
This nifty little enhancement to Shortcuts Marketing allows you to schedule emails or SMS to be automatically sent to your clients before their appointment.
Simply pick your time period, choose whether you want it to be an email or SMS – or both – and decide what you want it to say! Once set up, the messages will run automatically for all new appointments to be scheduled after this point – so you clients will be fully prepared before they arrive! Get your pre-arrival messages set up today.
🔥 HOT TIP 🔥 If you want to make sure that anyone who visits your salon is getting your COVID-safe info, you can now include a tiny link in your appointment confirmation texts. Editing your SMS confirmation messages is simple – check out this video with Jonny to learn how. 📱
But wait – there’s more…
Ad-Hoc SMS – custom and templated
From talking with our clients (hey you guys!) we know that you’re wanting to get in touch with your customers before their appointment. With our latest enhancements, you can now create SMS templates for messages you need to send regularly, and your team can send them to clients directly from the appointment book!
It’s as easy as 1,2,3…
- Add as many SMS templates as you’d like through the Communication Setup area of your Shortcuts Live or Cloud platform.
- From your Live or Cloud Appointment Book, click on the client you’d like to message, click the three little dots and then “SMS customer”
- Choose the templated message to send, make any changes or edits you’d like, and click “Send”
To make life super simple for you, we’ve created some How To videos with your favorite Shortcuts Educator Jonathan – check them out here.
So there you have it, two brand new ways to help you communicate with your clients! And remember – if you have any great ideas for the product, we’re all ears! If you think of ways the system could work better, let us know by getting in touch over Facebook or Instagram. Every feature starts with a great idea!