Skip to main content

Get set up with Shortcuts new Online Booking!

What you'll love about the new modern Online Booking

We’ve been around for a long time. But times have changed. Now, our most powerful, feature-rich online booking experience has had a refresh.

Here’s why you’ll love it:

  • Fresh look and feel delivering a booking experience you can be proud of
  • Simple and intuitive booking experience for your clients
  • Customizable colors and different layout options to suit your brand
  • No hidden fees and frictionless payment options to reduce no-shows 

Getting Started Guide

Step 1 - Check your Shortcuts version & upgrade if required

1) Check which version of Shortcuts you are currently running

  • You must be running Shortcuts version 8.1 to update your online booking.
  • To check which Shortcuts version you’re currently running, double click on the logo in the top right corner of Shortcuts. The version will be displayed in a pop up.
  • Not on 8.1 yet? No worries. Click here to get set up.

Step 2 - Prepare Shortcuts before switching

The new-look online booking displays some extra information directly from your Shortcuts system, so it’s important to make sure this is OK for your clients to see.

1) Make sure your employee photos are appropriate for your clients to view

Employee photos in your appointment book will display in your new online booking so make sure you’re happy with your current photos.

  • To view, visit Shortcuts > setup > employee > select employee from drop list > select more > select picture and navigate to the image you would like to use > open

2) OPTIONAL – Add an employee bio

While you’re updating your employee photos you can also update their bio. This will display next to employees for your clients to view.

  • To add, visit Shortcuts > setup > employee > select employee from drop list > select more edit or remove bio > select done

3) Make sure your opening hours are correct

  • To update, visit Shortcuts > setup > configuration > general setup > business > check your opening hours here

4) OPTIONAL – Add a service description to any service you may want to display a little extra information to your clients

  • To add, visit Shortcuts > setup > services > select the service > details button > enter your description in the description field > save > done

Step 3 - Get everything ready before switching

Great news! There will be zero downtime when we switch you to your new online booking – everything will continue to work perfectly. The look and feel will be simple and neutral and as soon as it’s live you can jump on in to personalize it by tweaking copy, adding images, and choosing your signature brand color. Here are some things you can do now to get prepared…

1) Review your logo

Your logo will look best as a square. It will be displayed against a light background in Online Booking, but make sure it also works against your Mobile Guest App background color if you use that too.

Tip: Keep all of your image file sizes, including logo, background, and feature images, small to speed up the page loading time.

2) Choose a highlight color

The highlight color is the primary color used for headings, buttons, and links. We recommend a mid-range color that contrasts well with white and black (white text should be legible on your chosen color). You will need to know what the HEX code is so that you can enter it after you have switched the new system on. If you’re not sure what a HEX color is don’t worry, you can choose a color from a color palette on screen.

3) OPTIONAL Choose a background image

The background image will sit behind the main online booking screen in full-page mode. The default background is a light grey color #F5F5F5 which looks great on its own. There is an image library below in our media kit if you’re looking for an easy, but sleek, option.

4) OPTIONAL Choose a feature image

The feature image is used on the welcome page, near your contact details. We recommend 600px wide x 300px high (or a larger image with the same size ratio). If you want more than 1 image, we recommend using a tool such as Canva to place the graphics side by side, then saving as 1 image. If you have multiple locations, you can have a different feature image for each site.

5) OPTIONAL Review your Terms and Conditions text

There are default T&Cs in our system, but you may wish to customize these to better suit your business. If a client checks the terms and conditions while booking online, they will be presented with all relevant terms and conditions depending on the features you use, in this order: Online Booking T&Cs, and Upfront Payment T&Cs.

To update your Terms and Conditions visit Console > company settings > Online Booking Global Page Content > Terms and Conditions Text field.

If you are using the Upfront Payments feature, we recommend you review those terms & conditions in the Console > Online Booking Settings > Upfront Payments settings.

Step 4 - Make the switch

1) Log in

Log in to the Console at and click on Company Settings.

2) Set version to ‘Modern’

Scroll down to Online Booking Settings, and set the Online booking version to ‘Modern’.

3) Set your highlight color

Set your highlight color by typing the HEX code into the Highlight Color field or choose from the palette. The default color is #2196F3.

4) OPTIONAL Upload a background image

In the background image section, click Choose File > locate the file on your computer > click Upload Image.

5) OPTIONAL Upload a feature image

In the feature image section, click Choose File > locate the file on your computer > click Upload Image.

6) OPTIONAL Add important information text

Add any important information text that you want your clients to know each time they book. This will appear at the beginning of each booking. They’re different from the Terms and Conditions, and could be anything from health and safety information, to how you prefer your client’s book with you, staffing changes, or promotions.

7) RECOMMENDED Latest booking allowed

Now that more availabilities are displayed with our improved calendar display, we recommend you change your ‘latest booking allowed’ option in the console to 60 or 90 days as a maximum to optimize performance.

Console > Online booking settings > latest booking allowed > Save

8) Save changes

Click the green Save at the top right of the screen. This will immediately update your website.


For multi-location businesses, please continue below. 

10) Open Online Booking Settings tile

At the top of the page on the left, click the blue Start link and then click on the Online Booking Settings tile. If you have multiple locations, do the below steps for each location.

11) Customise text for individual locations – (for multi-location businesses only)

Scroll down to the Online Booking Global Page Content section. Use these fields to customize any text for individual locations, otherwise, the text you provided in the Company Settings will apply to all locations.

12) Save changes

Click the green Save at the top right to save all your changes. Your changes will be reflected immediately in your new Online Booking website, unless you use the Classic Booking Widgets or APIs.

Online booking is live – congrats!

Congratulations, your online booking is now live and looking fab!

If you already have online booking button on your website, Facebook or Instagram, the current URL will change to a new URL. This will automatically redirect to your new URL so we’ve done all the work for you! Yay.

If you want to shout it from the rooftops, don’t forget to check out our handy Communication Kit below for ready-to-go email and SMS templates, plus images and social posts you can share.

Communication Kit

Check out the resources below to help you spread the word to your clients about your shiny new online booking system!




Will the URL change?

Yep, the format for the URL will be slightly different from the old one. All OLD marketing URLs (e.g. on the ‘Book now’ button in the Marketing emails) will redirect to the new URL.  

The new URL will look like this – where “createwellness” is the company domain url as configured in Admin Console. 

What constitutes a ‘Previous employee’?

When displaying ‘Previous employees’, it will only show employees who performed that service within the last 3 years.