Online Booking – Basics

Tuesday | February 23rd | 9am PDT

Do you want your current and new customers to be able to book at their convenience? Online Booking allows your business to operate 24/7! Learn how configure your online booking settings to take upfront payments, require cancellation 24 hours prior to the appointment, send a custom confirmation SMS or email and learn how to add your online booking to your social media pages! Don’t forget to register below!

• Upfront payments
• How to configure BookME settings
• How to add a BookME link to Facebook
• How to make an appointment for yourself or family members


Anywhere – Basics

Tuesday | March 2nd | 9am PDT

Did you know that every Shortcuts user can view their appointment book remotely? We call this Anywhere! It allows your staff to view their own appointments without having to look at the Shortcuts Point of Sale computer. You can even give your staff or coworkers permission to make appointments for themselves, awesome right?! We will cover the basics in this classroom session, including the security levels for your manager and staff. Register now!

• How to add employees to Anywhere
• Understand the different permission levels
• How to access Anywhere


Cloud Appointment Book – Basics

Tuesday | March 9th | 9am PDT

Do you want more accessibility to your appointment book? The Shortcuts Cloud Appointment Book (CAB) will give you just that. Sign up for our Cloud Appointment Book class and learn how to access the Cloud Appointment Book, learn the basic functions and be able to quickly see sales and performance information through the Dashboard!

• Accessing the CAB
• The functions of the CAB / Cloud Reports
• The Dashboard


Shortcuts Marketing – Basics

Tuesday | March 16th | 9am PDT

Did you know that all our Shortcuts customers have the ability to send out automated email campaigns? With all the uncertainty surrounding COVID-19, there has never been a better time to stay in contact with your customers. Learn how to send out SMS & email blasts AND SMS & email automated campaigns to your clients. Communication is key right now! Learn all the basics and learn how you can keep your customers updated on anything and everything with your salon. Register now!

• Configure Shortcuts Marketing
• How to send an SMS/Email Blast
• How to send an SMS/Email Automated campaign


Shortcuts Marketing Plus - Basics

Tuesday | March 23rd | 9am PDT

Ready to take your marketing to the next level? Sign up for our online class on Shortcuts Marketing Elite! We’ll cover everything you need to know to create targeted, mobile-friendly marketing campaigns that will impress your clients and grow your business year-round.

• Build a mobile-friendly email
• Use and build time-saving email templates
• Setup, test and activate new campaign
• Measure your campaign return on investment


Spotlight Ratings & Reviews – Basics

Tuesday | March 30th | 9am PDT

Did you know 67% of customers make decisions based on online reviews? Positive reviews improve your reputation, increase your sales, enhance ranking on search engines, and can boost profitability! With Shortcuts Spotlight, learn how to create surveys, view reviews, respond to both positive and negative customer reviews and share those positive reviews on Facebook! Utilizing Spotlight will give you incredible business insights! Register for the online class today.

• Configure Spotlight for Facebook
• Set up survey frequency
• How to access survey responses


Gift Certificates, Gift Cards & Online GiftME – Basics

Tuesday | April 6th | 9am PDT

This classroom session is so important for your business! Gift Cards are a great way to build revenue, promote your business, and strengthen customer loyalty. If you are not using gift cards, then you are missing out. Shortcuts supports cards that can be used at multiple locations, and best of all, even cards that can be purchased online! Learn all there is to know in this classroom session.

• How to track and sell gift certificates
• Working with GiftME Gift Cards
• Set up Online Gift Cards


Appointment Book – Advanced

Tuesday | April 13th | 9am PDT

If you are already familiar with the Appointment Book and want to take your Shortcuts to the next level, then sign up for the Advanced class! We will explore working with service blocks, to help with double bookings, set up resources in a spa setting, and using the appointment assistant for your busiest days. Sign up for this online classroom session.

• Working with Service Blocks
• Setting up Resources
• Using the Appointment Assistant / Waitlist


Attendance, Schedules & Commissions – Advanced

Tuesday | April 20th | 9am PDT

Do you need some extra assistance on the Extended Commissions Report in Shortcuts? If you are an owner that needs to remove product cost before calculating commission or you pay your employees hourly versus salary, make sure you register for this class!

• Setting up Commissions
• Creating a Level System
• Creating Bands in Extended Commissions
• Setting Fall Back wage
• Enabling Deductions


Point of Sale – Advanced

Tuesday | April 27th | 9am PDT

Are you already comfortable working with the Point of Sale? Would like to learn how to get the most out of your program? Sign up for this Advanced class! You’ll learn how to track professional products, work with petty cash, allow customers to have accounts with your business and so much more!

• Track professional use products
• Work with Petty Cash
• Take Deposits / work with Accounts


Inventory Management – Advanced

Tuesday | May 4th | 9am PDT

Do you already use Shortcuts to track your inventory? Want to learn even more? Like the proper ways to place an order, take an inventory count, or even create your own salon bundles! Then this is the class that you have been waiting for. Sign up now!

• How to do an Inventory Count
• How to place and order / receive an order
• How to Bundle products


Shortcuts Reports – Advanced

Tuesday | May 11th | 9am PDT

If you have a unique commission structure, like one that applies a different commission for chemical services as opposed to regular services, then you need to find out about Extended Commissions. Whether you require deductions before you calculate your commission, pay your staff on a tier or target basis, this class will be helpful.
Unlike the other classroom sessions this presentation will only apply to those that have already purchased the Extended Commissions add-on for Shortcuts. Please contact customer care for more information.

• Setting up Extended Commissions
• Running the Extended Commission Report


Cloud Appointment Book – Advanced

Tuesday | May 18th | 9am PDT

If you are a salon owner or manager and you want to get the most out of the Cloud then the next classroom session is right for you! This advanced class will cover how to give employees access to the cloud, how to create custom roles for your staff, and how to set Targets for your team AND business.

• Creating employee access
• Editing / Creating New Roles
• Setting up Targets
• And more!


Pre-Arrival Emails & Messages – Basics

Tuesday | May 25th | 9am PDT

Does your business have special rules for customers before they visit you? Would you like to send an automatic text or email to your clients before they come in? This presentation will show you how easy it is to set up those messages using the Shortcuts Cloud! Sign up now!

• Configuring Messages & Email
• Setting live dates
• Working with Marketing in the Cloud


Client Merge – Basics

Tuesday | June 1st | 9am PDT

If you think you have duplicate customers filling up your Shortcuts system, you don’t want to miss this online class! We will look at the proper steps to use a feature called Merge. What information is carried over when merging clients? How do you prevent important details from being lost? Best of all if your system is running sluggish, this is just one way to help speed up the performance. Sign up today!

• How to record History Notes
• How to add demographic data for clients
• How to find and merge duplicate clients


Online Client Information & Custom Forms – Basics

Tuesday | June 8th | 9am PDT

With online client information, your staff can have the freedom to add clients, review visit notes, and fill out forms from any mobile device. If you are still doing pen & paper, it is time to upgrade! This online class will cover all the basics of custom forms, staff member permission and more! Register today!

• How to give access to online CIC
• How to configure Custom Forms
• How to use Custom Forms


Shortcuts Marketing – Advanced

Tuesday | June 15th | 9am PDT

If you already have email campaigns set up using Shortcuts Marketing and want to pick up a few more tips & tricks, then be sure to sign up for our Advanced class! Staying on top of your marketing and communication with your clients is so important in this uncertain time! Learn how to work with a list of targeted clients, how to work with graphics, html, and more tips to optimize your messages. Register Now.

• Working with Marketing for a Targeted Campaign
• Best tips on working with graphics
• Basics HTML for links and text


Shortcuts Marketing Plus - Advanced

Tuesday | June 22nd | 9am PDT

Do you have an upcoming special for a hot product line? Would you like to reach out to a specific group of customers? (like those who have gotten a haircut, but never a color service with you). Shortcuts Marketing Elite allows you to target specific customers for your email campaigns. You also can customize messages based on a wide variety of Demographics. Choose when your Birthday messages go out, or when your “We Miss You” campaigns send to customers. Learn how to send out many different campaigns and more from this new classroom session!

• How to Create a Targeted Campaign
• How to send using Demographics
• How to read SME Reports


Check out these awesome resources!

Blog / Building my business / Inspiration

Ways to Improve Salon Client Retention During Lockdown

We understand that the ongoing closure of salons due to COVID-19 has made things very difficult, to say the least. With so much time on your hands at the moment, it can be hard to know what you should be focusing on. Whilst your salon doors may be closed, this doesn’t mean you should just be putting your feet up. It’s important to stay in touch with your existing clients and get creative!
Feb / 10 / 2021
Hayley Tait
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Blog / Building my business / How to use Shortcuts

Automated Marketing: Keeping the Conversation Rolling This Festive Season

Let’s face it, when you have a salon, spa or barber business to run you’re BUSY. With a capital B. You have a lot on your plate, juggling all the demands of your business, not to mention family, friends, and life in general. So wherever you can make your life easier, you’re going to be jumping on that opportunity, right? The simplest way to make your life easier is to (drum roll please…) automate. Seriously. Anything you can automate, just do it!
Dec / 02 / 2020
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Blog / How to use Shortcuts

NEW Message Enhancements!

Our development team has been tinkering away to come up with some enhancements to the software you’re already using, that will allow you to get the message to your customers quickly, efficiently and safely. Convenient, right? Let’s get into them.   Automated P…
Oct / 06 / 2020
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