How to Handle Customer Feedback

Tuesday, June 16 @ 9 AM PDT

Did you know 67% of customers make decisions based on online reviews. Positive reviews are beneficial because they improve your reputation, increase your sales, enhance ranking on search engines, and have the ability to boost profitability! With Shortcuts Spotlight, create surveys, view reviews, respond to your customers both positive and negative, and share those positive reviews on Facebook! Utilizing Spotlight will give you incredible business insights! Register for the online class today!

Spotlight Ratings & Reviews – Basics
• Configure Spotlight for Facebook
• Set up survey frequency
• How to access survey responses


Accessing Shortcuts - Anywhere

Tuesday, June 23 @ 9 AM PDT

Did you know that every Shortcuts user has the ability to view their appointment book remotely? We call this Anywhere! It allows your staff to view their own appointments without having to look at the Shortcuts Point of Sale computer. You can even give your staff or coworkers permission to make appointments for themselves, awesome right?! We will cover the basics in this classroom session, including the security levels for your manager and staff. Register now!

Anywhere – Basics
• How to add employees to Anywhere
• Understand the different permission levels
• How to access Anywhere


Check out these awesome resources!

Blog / Building my business / Inspiration

How to Adjust your Salon Marketing after COVID-19

Give yourself one giant pat on the back honey, ‘cause you have just made it to the other side of “it that shall not be named”. But with that we need to dive head-first into adapting to the new-normal. One of those things being your salon marketing and giving it…
Jul / 02 / 2020
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Blog / Building my business

We interviewed our resident Google Guru, Naomi!

We sat down with our little resident Google guru, Naomi, to chat about how you can leverage the power of Google to communicate with your clients and establish your online presence.
May / 28 / 2020
Clea Harbison
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Blog / Building my business

COVID-19 Recovery Planning: Getting Back to Business

We are FINALLY starting to see the light at the end of the very long COVID-tunnel. With hair and beauty businesses allowed to start operating somewhat normally, it’s time to get your ducks in a row so your business is ready for clients again! Begin by…
Jun / 09 / 2020
Clea Harbison
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