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FAQs About Our Salon Software: Is Shortcuts Difficult To Use?

With so many barber and salon software options out there, it’s difficult to know which one is right for your business. 

It can also seem overwhelming to use your software to the best of its ability. For this reason, a question ‌we get asked frequently is ‘Is Shortcuts easy to use?’

We thought we would answer that question below and cover some of the great, easy-to-use features Shortcut’s Software offers. 

Simple online payments

Offering online payments can make your life (and your client’s life) and lot less stressful. Plus, it can greatly reduce your no-shows, which we all know is an issue in the hair and beauty industry. Recent research showed that it is estimated that up to 1.2 billion is lost in potential revenue because of no-shows each year. 

This is possible with the Shortcuts Upfront Payments feature, which allows your customers to take full or partial-service payments online at the time of booking. 

You can learn more about this in our article: How online payments can make your salon life easier.

Easy to navigate display & functionality

Running a salon or barber business can be challenging. Juggling client appointments, managing staff and keeping clients happy is hard enough, let alone if you have software that is difficult to use, clunky or time-consuming.

This is precisely why we made the latest version of our software display easier to navigate. It features large and modern icons and a clear and bright theme inspired by tech giants. 

Our unique one-touch action buttons also mean you don’t have to right-click through to make changes – most actions can be done with one click! 

Needless to say, all of these changes are aimed at saving you time so you can get back to what you do best, looking after your clients and staff. 

Seamless appointment management

Most people don’t want to pick up the phone to make an appointment. In fact, a recent survey said 70% of people said they would prefer to make appointments online, whereas 22% said they would prefer to phone. A startling figure!

Allowing your customers to book online also captures those people who can only make appointments outside of your salon opening hours, such as weekends and evenings. 

It is also important to consider those clients who are last-minute planners, such as walk-ins, to ensure you’re still giving them a great experience.

Our walk-in manager tool has been updated to allow for easy last-minute bookings and give you a bird’s-eye view of wait times so you can manage your client’s expectations better. Plus, with our combined single view display, you can easily see all of your appointments in one place.

Search for clients easily 

Building a  relationship with your clients is important. You want them to feel valued by your business and part of your salon or barber family wherever they go.

For this reason, we’ve made it easier to search for clients across multiple locations. With Shortcuts, you can simply search by name, email, or phone number across all your salons in one place. 

Access to 24/7 support and team training 

Using new salon software can seem daunting at first, but you are never alone with Shortcuts. 

Our 24/7 helpdesk team is on hand to help and allows you to speak to a real person who cares about your business. We will also support you with your setup and ensure the package you choose works for you and your team. 

Our experienced coaches and trainers will guide you through and be there to answer ‌questions. You will also get access to our online training vault to help you or your team upskill and get a better understanding of our software. 

In conclusion

Using salon software can seem overwhelming at first, but it doesn’t have to be that way.  Shortcuts software offers easy-to-navigate displays and features and 24/7 support, which will have your salon set up for success in no time. 

If you would like to find out more about our software, get in touch with us here.

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