Building my business / How to use Shortcuts / Shortcuts

Talk Techy to Me: Your technical guide to all things Shortcuts

Christin Riggs Sep / 06 / 2018

We know your time is valuable, and we want to help you as best we can as quick as we can. There are a few things we think you should know about the different departments at Shortcuts!

Helpdesk/Support

Are you having an issue with your Shortcuts system and require technical assistance? Give our 24/7 Helpdesk a call at 866-678-7324 and select option 1. For non-critical issues you can contact our support team here.

Customer Care

Interested in our newest features – Cloud Appointment Book and Upfront Payments? Need new hardware? Need to purchase training with the education team? Decided you need set and forget marketing after all? Our helpful Customer Care team is your go to! Call them today at 866-678-7324 and select option 2, or email them here.

*If you are an Enterprise customer, please contact your Account Executive.

Sales

If you aren’t a Shortcuts client yet, or are an existing client opening an additional site or referring a friend, our Sales team will be able to help! If you want information on pricing, click here, or call our Sales team today at 866-678-7324 and select option 2.

Learning center

Our Learning Center is a strong, powerful tool that can help in training yourself and new employees on your Shortcuts system. If you can’t remember how to do something in your Shortcuts console, give yourself a refresher by watching training videos in the Learning Center.

Education

If you aren’t sure how to use your Shortcuts system, maybe it’s been a while since you went through training and the training videos just aren’t enough, or maybe your old salon manager left and they were trained on everything Shortcuts, it could be time to invest in some one on one training with our knowledgeable education team. Interested in purchasing additional training? Click here to reach our Customer Care team to get started today!

Billing

Do you have a billing question? Do you need to update your credit card
or bank information? We appreciate your attention to letting us know any updates
to this information so your payments to Shortcuts will be successful. Give them a
call at 866-678-7324 and select option 0.

We hope this clears up a few things, and look forward to helping you next time you need us!


Christin Riggs
Christin is a marketing expert driven by her passion for the hair and beauty industry. As a Marketing Manager, she is dedicated to strategies that will evolve businesses, and build strong brands. Through strategic thinking, Christin focuses on developing content that are both empowering and practical that deliver results.

Related articles

Blog / Building my business / Inspiration

How to future-proof your business

One of the joys of being alive in 2018 is how interconnected we are as a global community. From Sydney to Singapore, Brisbane to Berlin, the world wide web offers an instantaneous portal into other worlds, with more possibilities than we’ve ever dreamed of.
Oct / 16 / 2018
Fleur Murphy
Read More
Blog / Building my business

Crafting your brand story

A brand story is the combination of a few things – how you present your business to the world through messages and actions, and how the world perceives you. Compelling branding is essential to your business, and a brand story is just the thing to help summarise everything you represent.
Oct / 08 / 2018
Caitlin Adamson
Read More
Webinar / How to use Shortcuts

Commonly Asked Questions and Popular How To’s!

We have worked closely with our Helpdesk team to bring you an incredible list of commonly asked questions and popular how to's!
Oct / 09 / 2018
Noe Valladolid
Read More